Sheryl Your VA Help

• Social Media Manager
• Graphic Designer
• Executive Assistant
• General Virtual Assistant
• SEO Specialist
• Web Developer
• Content Writer
• Content Creator
• Customer Service
• Data Analyst
• Bookkeeper
• Accounts Receivable Specialist
• Accounts Payable Specialist
• Project Manager
• Sales Manager
• Head of Customer Success
• Head of Social Media Manager
• Digital Marketing Manager
• Email Marketing Specialist

Skills:

• Customer Relationship Management
• File Management
• Email Management
• Scheduling Management
• Budget Forecasting
• Market Research
• Presentation Preparation
• Digital Marketing
• Social Media Management
• Customer Service
• Graphic Design
• SEO Optimization
• Financial Management
• Project Management
• Payroll
• Bookkeeping
• Lead gen
• Email Marketing

Finance, Tax & Accounting

• Played a pivotal role in revamping the company’s website, enhancing both its design and functionality to improve user experience, SEO, and overall credibility.
• Handled ongoing website maintenance, ensuring content updates, performance optimization, and troubleshooting were done efficiently and consistently.
• Led the company’s digital marketing efforts, including the creation and execution of content strategies across multiple platforms to boost online visibility and client engagement.
• Managed day-to-day social media operations, from planning and scheduling posts to community engagement and performance tracking.
• Designed high-quality visual content—including static graphics, promotional materials, and branded assets—tailored to the financial services industry.
• Ensured brand consistency and professional tone across all digital touchpoints, helping to build trust with both existing and potential clients in the tax and accounting sector.

• Collaborated closely with the client to enhance and refine their website structure, ensuring a clean, modern, and intuitive user experience tailored to their accounting services.
• Provided ongoing web support, updating service pages, maintaining plugins, and troubleshooting performance issues to ensure a smooth and secure user journey.
• Drove their social media strategy by planning, designing, and scheduling content across platforms to position the firm as a reliable and knowledgeable financial partner.
• Produced custom graphics and branded visuals that communicated complex tax and accounting concepts in a clear and professional way.
• Supported digital outreach efforts with compelling content that aligned with seasonal promotions, client needs, and industry trends.
• Ensured the online presence reflected the firm’s values of accuracy, efficiency, and transparency, helping to establish credibility with a growing client base.

Real Estate

• Spearheaded the visual branding and content strategy for a real estate client by managing social media channels with a fresh, engaging approach.
• Designed eye-catching property visuals, promotional posts, and agent-branded graphics tailored to attract buyer interest.
• Oversaw the daily rollout of posts, ensuring optimal timing and consistency across Instagram and Facebook.
• Collaborated closely with the client to align messaging with seasonal promotions and market trends.
• Helped boost visibility and credibility through curated content that resonated with the local target audience.

Education & E-Learning

• Oversaw the full spectrum of social media management for MyStems Learning, including strategic content planning, performance monitoring, and audience engagement across platforms like Facebook and Instagram.
• Designed and produced educational static visuals and animated reels, ensuring content was aligned with the brand’s voice and appealing to students, parents, and educators.
• Executed comprehensive digital marketing campaigns, including social media ad placements, content calendar development, and engagement strategies that supported student enrollment and brand recognition.
• Utilized tools such as Canva, CapCut, Meta Business Suite, and Google Analytics to enhance design quality, track performance, and optimize reach.
• Collaborated with the internal team to ensure all visual and video content highlighted key program offerings, learning modules, and academic achievements in a way that was both informative and visually engaging.
• Played a key role in maintaining a consistent brand identity, tone, and visual language across all digital channels, contributing to a professional and trustworthy online presence for the institution.

Entertainment/Events/Event Planning

• Efficiently managed executive schedules, appointments, and meetings.
• Expertly handled communication channels, including phone calls and emails.
• Prepared and delivered high-quality documents, reports, and presentations.
• Arranged seamless travel logistics for executives.
• Prioritized tasks and deadlines effectively, maintaining a well-organized workflow.
• Created and maintained comprehensive to-do lists to optimize productivity.
• Conducted thorough research and organized information for informed decision-making.
• Acted as a reliable liaison, ensuring clear and efficient communication.
• Drafted and responded to correspondence with professionalism and precision.
• Managed executive workspaces with meticulous attention to detail.
• Coordinated and executed various household and personal tasks seamlessly.
• Handled social media platforms and developed content for their services.
• Demonstrated discretion in handling sensitive information.
• Assisted with coordinating personal appointments and arrangements.
• Successfully planned and organized events, ensuring smooth execution.

Waste Management/Environmental Services

• Delivered comprehensive customer service via phone, email, chat, and other channels, addressing inquiries and scheduling services promptly and efficiently.
• Managed scheduling, ensuring appointments were accurately organized and communicated.
• Maintained effective customer communication, updating job details, and addressing any concerns.
• Utilized graphic design skills to create visually appealing content for various purposes.
• Calculated crew incentives, bonuses, and tips accurately as part of payroll processing.
• Monitored outstanding invoices, following up with customers through calls, emails, and texts.
• Implemented SEO efforts to improve online visibility and reach.
• Crafted engaging and informative blog posts to enhance the company’s content strategy.
• Assisted with Google My Business posts to improve online presence and engagement.
• Forecasted schedules for dispatch to ensure efficient workflow and resource allocation.
• Promoted to Head of Customer Service within one month, leading VA training for executive assistant roles.
• Managed blog content and optimized the website structure by creating new pages.
• Handled both backend and frontend website management.
• Executed email marketing campaigns and social media outreach.
• Designed and scheduled static images and video reels for social media, organizing daily content posts.
• Performing manual lead generation

• Developed graphic content for advertising campaigns.

Construction/Contracting/Sustainable Development/Plumbing

• Created static visuals and video reels.
• Managed daily content scheduling for graphics and reels through the client’s content tool.
• Authored weekly blog posts.
• Strategically organized and scheduled static content and reels for daily posting.

• Designed static graphics and video reels.
• Scheduled and managed daily content posting using the client’s scheduling platform.
• Produced weekly blog content.
• Organized content strategy for daily posts, including static visuals and reels.

• Designed and developed landing pages to enhance online engagement.
• Created static images and reels using Canva and CapCut.
• Planned and scheduled daily content, including static visuals and reels.
• Manually generating leads

• Provided comprehensive administrative support to CEO.
• Managed email correspondence, phone communication, and maintained efficient communication channels.
• Scheduled meetings, coordinated calendars, and ensured timely arrangements.
• Created compelling presentations, ensuring they aligned with the desired messaging.
• Handled financial transactions, budgeting, and assisted in forecasting.
• Conducted market research to gather insights and support strategic decisions.
• Implemented SEO strategies to enhance online visibility and business reach.
• Utilized content creation skills to produce engaging and relevant materials.
• Managed social media platforms to promote the organization’s presence.
• Crafted and curated content for various social media channels.
• Monitored social media engagement, responded to comments, and analyzed performance metrics.
• Assisted with bookkeeping tasks.
• Developed and scheduled static content and reels.
• Executed content planning for consistent daily posts.

Marketing/Advertising

• Promoted to Head of Social Media Management after 90 days of being hired, overseeing the training of new VAs as Social Media Managers.
• Led content creation, organizing and scheduling static visuals and reels for consistent daily posting.
• Managed multiple client accounts, producing graphics for Facebook banners, ads, and logos.Coordinated and authored weekly blog posts for clients.

Health/Beauty/Wellness

• Engaged with customers over Meta Business Suite, providing real-time support and interaction.
• Managed influencers’ social media posts associated with the company, ensuring alignment with brand messaging.
• Reached out to customers to offer products and services, contributing to customer engagement and sales growth.
• Utilized basic graphic design skills to create content for social media posts.
• Created and posted daily content to maintain interactive and engaging social media pages.
• Sent invitations to Facebook users to grow the company’s social media following.
• Managed the scheduling of daily content, ensuring timely posting of graphics and reels via the client’s scheduling platform.
• Engaged with social media followers and handled customer service inquiries professionally.

• Responded promptly and professionally to customer inquiries, resolving questions and concerns.
• Assisted customers with order placements, shipment tracking, returns processing, and billing inquiries.
• Developed a deep understanding of the company’s products to provide accurate information to customers.
• Provided basic troubleshooting and technical support for common customer issues.
• Managed calendars and booked appointments for customers or clients.
• Engaged with customers via live chat to guide them through the buying process.
• Handled and responded to customer emails efficiently and professionally.
• Resolved customer complaints and escalated complex issues to the appropriate departments as needed.
• Updated customer records and interactions in the CRM system.
• Gathered customer feedback to improve products, services, and support processes.
• Identified opportunities to upsell or cross-sell products or services.
• Maintained detailed records of customer interactions and prepared regular reports for management.
• Collaborated with virtual assistants and team members to ensure seamless customer support operations.
• Adhered to company policies and procedures.

Agriculture/Farming

• Optimized website functionality by adding checkout pages, updating product listings, and implementing necessary changes.
• Created static visuals and video reels.
• Managed the scheduling and posting of content on a daily basis.
• Developed and executed a content strategy for static visuals and reels.

• Developed a comprehensive business plan for the Vegetable Waste Fertilizer (VWF) project, covering all critical aspects such as project location, business specifications, and service flow.
• Outlined the products and services offered, including a detailed inventory of necessary equipment, furniture, fixtures, and supplies, ensuring all operational needs were accounted for.
• Established protocols for utilities, waste disposal, and wastewater management to ensure sustainable and efficient operations.
• Defined the organizational structure, including management roles, a recruitment program, job analysis, training programs, and employee policies to ensure a well-organized workforce.
• Created a detailed business layout, including rental agreements, employee work schedules, and salary structures, to support seamless operations.
• Produced detailed financial projections encompassing capital requirements, statements of financial position, comprehensive income, cash flows, and changes in owner’s equity, supported by a statement of assumptions and ratio analysis.
• Assessed the socio-economic impact of the project, highlighting the economic benefits and contributions of the VWF project to the community.
• Conducted SWOT and PESTLE analyses to evaluate market conditions and the external environment, aiding in strategic decision-making.
• Designed the logo, product label, and marketing posters to establish a strong brand identity for the VWF project.

Culture, Arts & Community

• Transformed raw long-form podcast recordings into concise, high-impact video clips tailored for social media engagement.
• Cleaned and enhanced audio quality, removing background noise and distractions to ensure professional sound output.
• Handled end-to-end podcast production responsibilities, including editing, formatting, and preparing episodes for publishing.
• Created culturally resonant short-form content that maintained the integrity of the message while appealing to a broader audience.
• Supported community outreach efforts by crafting shareable podcast highlights aligned with the client’s advocacy.

HVAC Services

• Managed invoicing and tracked accounts receivable and payable.
• Processed all business documentation, including income tax and business tax filings.
• Provided comprehensive bookkeeping services.

Telecommunications

Tier 1 (6 months):

• Managed customer inquiries via phone, email, and chat with professionalism and courtesy.
• Provided first-level support for common issues following predefined scripts and troubleshooting guidelines.
• Acquired comprehensive knowledge of the company’s products and services to accurately respond to customer questions.
• Escalated unresolved or complex issues to Tier 2 or Tier 3 support as needed.
• Documented customer interactions and transactions in the CRM system with precision.

Tier 2 (6 months):

• Investigated and resolved more complex technical issues using established procedures and resources.
• Took ownership of customer cases, ensuring timely resolution and follow-up communication.
• Educated customers on product features and best practices to enhance their experience.
• Collaborated with technical support, product development, and sales teams to resolve issues effectively.
• Identified recurring issues and trends, reporting them to higher-level support or management.
• Assisted in training new Tier 1 Customer Service Representatives to improve team performance.

Tier 3 (18 months):

• Provided expert-level technical support for complex issues beyond the scope of Tier 1 and Tier 2.
• Conducted in-depth analysis to identify root causes and propose long-term solutions.
• Created and maintained knowledge base articles and documentation to support Tier 1 and Tier 2 teams.
• Mentored less experienced representatives, sharing technical expertise and best practices.
• Collaborated closely with the engineering team to address complex technical issues and bugs.